Return, Exchange & Refund Policy

At Vaidehika Collections, we strive to ensure that every product is carefully inspected and securely packed before dispatch. By placing an order with us, customers agree to the terms and conditions set out in this Return, Exchange & Refund Policy.

1. Return & Exchange Policy

1.1 Return & Exchange Window

Any request for a return or exchange must be raised within 3 calendar days from the date of delivery.

Requests received after the applicable period will not be eligible for consideration.

1.2 Eligible Reasons for Return or Exchange

A return or exchange may be considered only in the following circumstances:

• The product was delivered in a damaged condition.
• The product has a verified manufacturing defect.
• The customer received a product different from the product ordered.

All requests are subject to verification and approval by Vaidehika Collections.

1.3 Mandatory Proof for Claims

To raise a return, exchange, damage, defect, or incorrect-product claim, the customer must provide:

• A valid order number or proof of purchase.
• Clear photographs showing the reported issue.
• A clear, continuous, and uninterrupted unboxing video.

The unboxing video must begin before or at the time the sealed package is opened and must clearly show:

1. The unopened package and its shipping label.
2. The package being opened.
3. The product being removed from the package.
4. The complete condition of the product.
5. The alleged damage, defect, or incorrect product, where applicable.

The video must not contain cuts, edits, pauses, or interruptions that prevent verification of the claim.

Claims made without the required unboxing video may be rejected.

1.4 Conditions for Approval

To qualify for a return or exchange, the product must be returned in its original condition.

The product must:

• Be unused and unworn.
• Not have been washed, altered, stitched, or modified.
• Have all original tags, labels, accessories, and packaging intact.
• Be free from stains, perfume, deodorant, makeup, or any other signs of use or handling beyond reasonable inspection.
• Be returned in the same condition in which it was delivered.

Vaidehika Collections reserves the right to inspect the returned product before approving or processing a return, exchange, or refund.

1.5 Non-Eligible Returns & Exchanges

Returns or exchanges will not be accepted for:

• Change of mind after purchase.
• Personal preference regarding colour, design, fabric, pattern, texture, or appearance.
• Incorrect size, measurements, colour, or product selection made by the customer.
• Minor differences in colour caused by photography, lighting, or individual device and screen settings.
• Natural variations in handmade, handwoven, printed, handcrafted, or artisanal products.
• Minor variations in weaving, thread work, zari work, embroidery, print placement, finishing, texture, or design placement.
• Products that have been worn, washed, altered, stitched, modified, damaged, or otherwise used after delivery.
• Products returned without original tags, labels, accessories, or packaging.
• Sale, clearance, discounted, promotional, special-offer, or gift products, unless otherwise specifically stated.
• Claims arising from an incorrect shipping address or delivery information provided by the customer.

1.6 Return & Exchange Shipping Charges

If a return or exchange is approved because Vaidehika Collections delivered a damaged, defective, or incorrect product, the applicable return and replacement shipping charges will be borne by Vaidehika Collections.

For any other exchange approved at the sole discretion of Vaidehika Collections, the customer may be responsible for applicable return and re-shipping charges.

2. Refund Policy

2.1 Refund Eligibility

Refunds are applicable only for damaged sarees, subject to verification and approval by Vaidehika Collections.

Refunds will not be provided for reasons including, but not limited to:

• Change of mind.
• Personal dislike of the product.
• Colour differences due to lighting, photography, or screen settings.
• Natural variations in handcrafted or handwoven products.
• Incorrect selection made by the customer.

2.2 Mandatory Unboxing Video

A refund request for a damaged saree must be supported by a clear and continuous unboxing video.

The video must begin before or at the time the sealed package is opened and must clearly show the complete opening process and the saree.

The video should clearly establish:

• The condition of the sealed package.
• The package being opened.
• The saree being removed from the package.
• The condition of the saree immediately after opening.
• The damage being claimed.

Refund requests without a valid and continuous unboxing video may be rejected.

2.3 Refund Approval & Processing

All refund requests are subject to inspection and verification by Vaidehika Collections.

If the damage is verified and the refund request is approved, the refund will be processed through the applicable payment method or another method determined by Vaidehika Collections, subject to applicable payment-processing timelines.

Vaidehika Collections reserves the right to request additional information, photographs, videos, or other evidence before making a final decision.

3. Product Quality & Natural Variation Disclaimer

Many products offered by Vaidehika Collections may include:

• Handwoven fabrics.
• Handcrafted detailing.
• Traditional prints.
• Zari work.
• Embroidery.
• Artisanal finishing and other handmade elements.

Due to the nature of such products, slight variations in colour, texture, weave, print alignment, thread work, zari work, finishing, measurements, or design placement may occur.

These variations are inherent characteristics of handmade and artisanal products and will not ordinarily be considered manufacturing defects or grounds for a return, exchange, or refund.

Product colours may also vary slightly depending on photography conditions, lighting, and individual device or screen settings.

4. Final Decision

All return, exchange, and refund requests are subject to review and verification by Vaidehika Collections.

Vaidehika Collections reserves the right to approve or reject any request where:

• The required evidence is not provided.
• The claim cannot be verified.
• The product does not meet the eligibility conditions.
• The product has been used, altered, damaged, or handled after delivery.
• The request does not comply with the terms of this policy.

The decision of Vaidehika Collections, based on verification of the product and supporting evidence, shall be final in accordance with applicable law.

5. Contact Us

For any return, exchange, or refund request, please contact Vaidehika Collections  Customer Care ( +91 70346 22060) within 3 days of delivery and provide your order details along with the required supporting photographs and unboxing video.